Returns & Refund
We are more than happy to exchange any unwanted items, provided they are returned unused, in perfect condition and in the original packaging within 14 days of delivery. Postage refunds will not be issued in such circumstances. if we have made an error with your order, we will rectify it as soon as possible and cover the cost of any postage. Please call us before returning any goods. Please remember to inspect your delivery carefully and notify us of any damage within 24 hours. If an item has been damaged in transit we will replace it as quickly as we can. If an item has broken in normal use and it is within its warranty period, it must be returned to us along with a short note consisting of your name, address, a contact telephone number and explaining the circumstances of the damage. Generally, items must be inspected by a manufacturer’s representative before any replacements can be issued.
We collect only enough information from you to allow us to process your order and deliver your goods. Information is not shared with or passed on to any third party.
Payments made via Paypal are processed on Paypal’s secure site.
We deliver Monday to Fridays excluding Bank Holidays. All orders are sent for next working day delivery, although this is not always achievable. Frozen bait orders are sent Monday to Thursday Orders must be received before 11am to apply. Orders received on a Friday will be delivered on a Monday and orders received on a Friday after 11am, Saturday or Sunday will be delivered on a Tuesday.
As a company we try our very best to get your order to you as quick as possible. We aim to despatch all orders within 24 hours of receipt although this is not always achievable. Sometimes it is out of our control that the Royal Mail or our Courier do not full fill their duties so therefore we can not guarantee delivery times and cannot accept liability for failure.
If you receive a package that is damaged, has holes in it ripped or open then you must make a note of this on the form you sign for the parcel or refuse the parcel as we can not be held responsible for any loss without this.
If you do not receive your delivery in the expected time frame please let us know as soon as possible. Parcels are usually delivered within 10 days and if they are not received within 15 days we will send the goods again. It is important that you inform us as soon as you can so we can track the delivery and try to find it quickly
Once you have signed for a delivery you have 48 hours to check the delivery in full for any missing or incorrect items. If it has gone over this time limit unfortunately no replacements or credits will be given.
Returns (Your statutory customer rights are not affected)
Unwanted / Faulty Goods within 28 days (Web & Phone orders only)
An exchange or refund will be issued providing the item is returned with all components, along with the original packaging and the product has not been used within 7 days from the date of purchase along with completed returns form which must include your order number.
Most items sold come with a 12 month manufacturer’s warranty. If a product develops a fault within the warranty period it should be returned with all components, along with the original receipt or alternative proof of purchase (without this there is nothing we can do). Assistance will be provided by way of spares, repair or replacement depending on the type of product purchased. Wear and tear is not covered by the manufacturer’s warranty.
How to Return An Item
To return an item please lets us know writing a short note explaining details of any fault, along with your customer order number, receipt and your personal details and put this inside the parcel you wish to return. Please package your item(s) securely, returning in the original outer packaging where possible. All items returned are done so at your cost. You are advised to insure your parcel according to it’s value (available from all Post Offices) If you return your item(s) back to us, we will endeavour to send you a replacement or refund your payment within14 days, providing you have provided us with the necessary information inside the return parcel.
Please send all returns to:
The Tackle Shack Ltd
4 The Queens Square
Hemel Hempstead, Herts